• Nationwide Delivery
  • Next Day Delivery Available
  • Friendly Customer Service
  • Worker Co-Operative

The Essential website will be unavailable
from 8pm on Wednesday 23rd October. Find out more

Important! It will not be possible to collect
orders on Thurdsay 24th October

FAQ's

Ordering and Buying from Essential

  • How do I open an Essential account?
  • Do you deliver in my area?
  • Is there a delivery charge?
  • I'm outside of the UK, can I buy from Essential?
  • When is my deadline to place an order?
  • I live locally, can I collect from your warehouse?
  • Do you deliver to festivals?
  • Can I only buy whole cases?
  • Do you have electronic pricelists?
  • Do your prices include VAT?
  • Stock levels
  • How often do you update your prices?
  • When do promotional offers begin and end?
  • Where can I buy Essential brand products or other brands you distribute?
  • I’ve forgotten my online password?
  • I’ve forgotten both my username and password?
  • Do you offer discounts for Bulk Purchases?
  • What is an Order Pad?
  • How do I make a claim for unsatisfactory/undelivered goods?
  • When will I receive my invoice?
  • When and how do I pay for my order?
  • Can you retain my card details?
  • How do I find out the balance on my account?
  • How do I request a copy of an invoice or credit note?

Products

  • How can I get a copy of your Organic certification?
  • How can I tell if the Essential brand products are Organically Certified?
  • What is your GM policy?
  • Do your cans contain BPA in the lining?
  • Has the Essential Sauerkraut been pasteurised?
  • Are there any additives in the Essential Coconut milk?
  • A few words about our coconut oil
  • How can I be sure the product I am buying is gluten free?
  • Products flags. What do they mean?
  • Is the Essential brand of retail pack of ingredients packaging recyclable?
  • Where can I find the Essential products' specifications?
  • Where is the vegan logo?
  • Can I return bulk cleaning product refill containers?
  • Why doesn't my bulk product have a Best Before Date?