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  • Nationwide Delivery
  • Next Day Delivery Available
  • Friendly Customer Service
  • Worker Co-Operative

FAQ's

Ordering and Buying from Essential
  • How do I open an Essential account?
  • Do you deliver in my area?
  • Is there a delivery charge?
  • I'm outside of the UK, can I buy from Essential?
  • When is my deadline to place an order?
  • I live locally, can I collect from your warehouse?
  • Do you deliver to festivals?
  • Can I only buy whole cases?
  • Do you have electronic pricelists?
  • Do your prices include VAT?
  • Stock levels
  • How often do you update your prices?
  • When do promotional offers begin and end?
  • Where can I buy Essential brand products or other brands you distribute?
  • I’ve forgotten my online password?
  • I’ve forgotten both my username and password?
  • Do you offer discounts for Bulk Purchases?
  • What is an Order Pad?
  • How do I make a claim for unsatisfactory/undelivered goods?
  • When will I receive my invoice?
  • When and how do I pay for my order?
  • Can you retain my card details?
  • How do I find out the balance on my account?
  • How do I request a copy of an invoice or credit note?
Products
  • How can I get a copy of your Organic certification?
  • How can I tell if the Essential brand products are Organically Certified?
  • What is your GM policy?
  • Do your cans contain BPA in the lining?
  • Has the Essential Sauerkraut been pasteurised?
  • Are there any additives in the Essential Coconut milk?
  • A few words about our coconut oil
  • How can I be sure the product I am buying is gluten free?
  • Products flags. What do they mean?
  • Is the Essential brand of retail pack of ingredients packaging recyclable?
  • Where can I find the Essential products' specifications?
  • Where is the vegan logo?